Questions? Find your answers here.

Can I try ZIVVER? What can and can't I try?
You can try ZIVVER with a free personal account. Some benefits of a business account cannot be tested with a free personal account. For example, additional protection against human errors, insight in mail traffic by audit logs and the option to generate management reports. The functionalities of the administrator dashboard are not available for free accounts. Please note: you can test ZIVVER with test messages or personal messages. Using a free personal account for business purposes is legally prohibited. To try ZIVVER, take the following two steps: 1 . Create a free account. Set up a password and a verification method to secure your account. You can do this via Setting > Security. Do not forget to save your backup codes at the end of the process! 2. Install the Office plug-in. See this article or our manual. Go to the ZIVVER tab to log on via Accounts.
Not everyone in my organisation will use ZIVVER. Why do I need to purchase licenses for the entire organisation?
Secure email is something you implement in the entire organisation, simply because almost everyone in an organisation uses email. It is hard to justify who you do and do not exclude from secure emailing. ZIVVER offers integral logging to organisations. This is an essential condition stipulated by the GDPR. We cannot offer realistic and reliable reports on your organisation’s information flows if it uses only a few accounts. The logging would be incomplete.
What are the benefits of a business account compared with a free account?
A free personal account has a limited set of functionalities. A free account offers no protection against human errors and no logging or administrator functions. In addition, it is good to know that using a free consumer account for business purposes is legally prohibited. You do’nt need a processor’s agreement for a free personal account, since you only process your own personal data. For business purposes you need a processor’s agreement to comply with the GDPR. We only provide this agreement for paid business accounts.
Do I comply with the GDPR?
The GDPR defines responsible handling of personal data in the broadest sense of the word. This includes, for instance, the need for a proper lock on the office door, so burglars cannot steal computers. To be GDPR-proof, a company should take far more measures than secure mailing only. For example, establishing a register of all personal data or performing a privacy-impact analysis. To that end, secure mailing with ZIVVER is a step forward, but it is no guarantee that an organisation fully complies with the GDPR. With ZIVVER, you are GDPR-proof, when it comes to email, chat, and file transfer!
How many ZIVVER accounts can I create for my organisation?
The number of employees determine the number of licenses. There is no limit to this, no matter how many mail addresses are included in a license. Shared mailboxes, such as contact@organisation.com are free of charge.
Can I take a subscription for a shorter period than 36 months as well?
Yes, you can. A duration of 12 or 24 months is possible as well. But is that case, you do not use our lowest price guarantee.
Why is a short-term contract more expensive than a long-term contract?
We spread the costs we incur for starting your account, administrative processing, management, updates, and maintenance over a specific period. If this period lasts longer, than the costs per month are lower. We like to reward you with a discount if you assign to ZIVVER for an extended period. This way, we are assured of a long-lasting and sustainable relation and you are assured of the lowest price on a long-term basis.
Do I have to pay for shared mailboxes (such as info@examplebv.com)?
No. To gain access to a shared, an employee needs their own ZIVVER account. Since the organisation already pays for accounts for each employee, shared mailboxes are free of charge.
How safe is ZIVVER?
ZIVVER guarantees security and integrity. ZIVVER is certified for ISO 27001 certified and complies with all relevant and future legislation, including GDPR. In addition, ZIVVER ensures no one can access the data. Including ZIVVER. We have a privacy-verified quality mark. Furthermore, we let ourselves get hacked every six months by prominent parties such as Deloitte and Madison Gurkha.
Does ZIVVER work on a Mac?
You can use ZIVVER on any device, including a Mac. On a Mac you make use of our secure online mailbox. You can find it at https://app.zivver.com. Here, you can send, receive, read, and reply to all your ZIVVER messages. No installation is required, only a recent web browser with Internet. You will receive a notification mail in your regular inbox when you have received a ZIVVER message in your ZIVVER mailbox. You can also use our mobile application on your iPhone. You can find this in the App Store.
How does ZIVVER work without Outlook?
You can use ZIVVER on any device. Either on a computer with Windows, a Chromebook, or a Mac. You can do this with our secure online mailbox. You can find it at app.zivver.com . Here, you can send, receive, read, and reply to all your ZIVVER messages. No installation is required, only a recent web browser with Internet. You will receive a notification mail in your regular inbox when you have received a ZIVVER message in your ZIVVER mailbox.
How do I send a ZIVVER message without Outlook?
First, it is important to know that you can use ZIVVER on any device. Both on a computer with Windows and on a Mac. You can do this with our secure online mailbox. You can find it at https://app.zivver.com. Here, you can send, receive, read, and reply to all your ZIVVER messages. No installation is required, only a recent web browser with Internet. You will receive a notification mail in your regular inbox when you have received a ZIVVER message in your ZIVVER mailbox.
How does ZIVVER work for the recipient?
For the recipient of your message, ZIVVER is easy as well. Recipient reads your message, downloads attachments, and replies without needing an account.
How does ZIVVER work in Outlook?
If you use Outlook on a Windows computer, you can install our plug-in for Outlook. With this plug-in, you can mail like you normally do in Outlook, but now in a secure way. You receive your secure ZIVVER messages in the same mailbox as your regular mail. Now you can send both regular mail and secure ZIVVER messages. Our smart business rules help you avoiding mistakes, like sending mail to a wrong recipient (this works in the web app as well).
How do I send a ZIVVER message from Outlook?
If you use Outlook on a Windows computer, you can install our plug-in for Outlook. With this plug-in, you can mail like you normally do in Outlook, but now in a secure way. You receive your secure ZIVVER messages in the same mailbox as your regular mail. You can both send your regular mail and choose to send a secure ZIVVER message. Our smart business rules help you avoiding mistakes, like sending mail to a wrong recipient (this works in the web app as well).
Can I use my own email address?
Of course you can continue to use your own mail address. More than that, you use your mail address to create a ZIVVER account. These are now linked to each other. You receive a notification mail in your ‘regular’ mailbox after you have received a ZIVVER message. Then, you can read the message in our web app and reply safely. If you use our plug-in for Outlook, you can read your ZIVVER messages directly in your mailbox.
Can I become a partner of ZIVVER or resell ZIVVER?
We like to get in touch with partners focusing on organisations of 150 employees or more. ZIVVER has a model in which we offer a reseller 300 accounts, for instance, for one rate. The reseller can resell these accounts to customers. He can charge his own rate for this, with the rate we charge as a maximum. At the moment, ZIVVER does not enter partnerships with resellers focusing on organisations with less than 150 employees. It is just not profitable for a reseller to bring in these customers at a fee. The amounts are too low to offer this in a reseller model. Do you want to know more about the opportunities? Please fill in our contact form.