3 million invested in ZIVVER, the innovative platform for secure online communication

Amsterdam, 19 April 2017 – Dutch start-up ZIVVER has received a commitment for an investment of up to 3 million euro from venture capital investor henQ and current investors. ZIVVER’s software allows organisations and private individuals to email, chat and share (very large) files in a secure environment. The software helps people become aware of the risks related to sensitive information and helps prevent data leaks. ZIVVER provides its users with active support by giving targeted warnings and employing simple security measures. “Most data leaks are caused by human error. That’s why ZIVVER warns users even before they hit the send button”, says ZIVVER CEO Rick Goud. “It’s a unique, but mostly a necessary solution in these times of cybercrime and stricter rules regarding data leaks.”


The Dutch Personal Data Protection Act was tightened in 2016, making it mandatory for organisations to report data leaks. In 2016, organisations reported approximately six thousand leaks to the Dutch Data Protection Authority, which translates to roughly twenty leaks per day. And this number is probably just the tip of the iceberg.
A single data leak can involve the details of thousands of people. As almost 40% of all data leaks originate from healthcare organisations and the public sector, this includes medical and other sensitive data such as Citizen Service Numbers. More stringent privacy legislation will be introduced throughout the European Union starting in May 2018, which will see fines for the failure to protect personal data increase to up to 4% of company revenue. Add to this the damage to the company’s reputation and repair costs, and the impact of a data leak becomes abundantly clear.


Organisations, including many in the healthcare sector, currently use regular email servers, free chat services and online file transfer services on a massive scale. Although these might be easy to use, they are not secure. “Data leaks are a substantial threat for organisations working with sensitive data. ZIVVER provides a secure alternative that is driven by user-friendliness. This focus, coupled with a growing awareness in healthcare and the public sector, means that this company could well grow out to become the prime supplier of secure communication”, says Jan Andriessen, Associate Partner at henQ.


Market leadership in healthcare and the public sector

ZIVVER will use the investment to further optimise their Software-as-a-Service (SAAS) solution. Their primary goal is to expand their client base in hospital care, geriatric care, primary health care, mental health care and the social domains of Dutch municipalities. The company is also scoping out opportunities for further growth in Europe and is investigating new markets, such as the financial services industry. In just two years’ time, the start-up has grown considerably thanks to earlier investments from angel investors in the health care sector. Their team now consists of over twenty professionals, and has managed to bring in dozens of clients, including GGZ Rivierduinen, St. Jans Gasthuis hospital and the Gooise Meren municipality. Goud: “Working with henQ allows our team to continue to work hard in order to become a market leader.”


Solution for data leaks

Secure communication has typically been focused on keeping out hackers, and although that’s important, it’s not enough. Over 50% of data leaks are caused (accidentally) by employees and no form of encryption can stop this. That’s why ZIVVER checks whether the message and any attachments contain sensitive information even before users can click the ‘send button’, as well as checking whether it makes sense for the sender to send the information in question to that specific recipient. If necessary, ZIVVER can automatically encrypt the information so that it can only be accessed by the sender and the recipient of the message. And if something does go wrong, the user can simply retract the message.


User-friendliness first

ZIVVER puts user-friendliness first: everyone should be able to use the software. The solution can be added to Outlook as a plugin and can be downloaded on tablets and smartphones as an app. Senders are given colour-coded warnings and can decide how to encrypt a message with just one or two clicks of the mouse. Recipients don’t have to install any software, do not need an account and do not need to remember any passwords.


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