Senior Solutions Expert

Who are we?

The topic of today: protecting sensitive (personal) data. ZIVVER makes secure communication simple with a unique and easy-to-use SaaS solution which enables you to send privacy-sensitive information securely. We do this by using our unique Triple Safe approach. ZIVVER guarantees secure communication, great user-friendliness and ensures that you are in charge of your own actions. As our rapid revenue growth and the innovation prices we have proudly won show, this is important. With a fast-growing team (> 50 people) located in Amsterdam, we work in an exciting market where legislation and public opinion determine the rules of the game. This game does not intimidate us and we are happy to play along. We (finally!) make secure communication simple.

What does your job entail?

As ZIVVER's Senior Solutions Expert you know our product as the back of your hand and in this way you make a huge impact. Internally, you help ZIVVER to understand our customers’ challenges by diagnosing problems properly. You do this by actively contacting administrators and key users and by translating signals from the field into a solution that can be developed by our development team. Furthermore, you act as a coach for your Solutions team members in technical challenges and support them in growing in their role. You are the one that knows everything about the latest (technical) product trends in workplace technology and you create awareness in the team about these subjects.

Externally, you take care of a smooth and convenient use of ZIVVER by our customers. By acting as the number one contact person to technical administrators, you handle incoming detailed technical issues quickly and thoroughly. You don’t stop until the problem has been solved by the right person. You can integrate ZIVVER in every possible workplace configuration. Next to that you implement new ZIVVER functionality at early adapters. You develop and offer excellent user- and administrator training both on-site and via webinars.

You work in a high-paced dynamic environment and have both internal and external focus. You can answer anyone’s question regarding the ZIVVER platform and continuously come up with a great solution!

Who are you?

You are highly energized and eager to think with customers and colleagues about the right solution. In addition, you feel confident to further develop a new product and you know that the real challenge will occur after the implementation: put the product into use. You can easily distinguish main and side issues by listening carefully and don’t get overwhelmed quickly. Seeing the customer smile again, thanks to your clear and personal communication and approach makes you proud and satisfied.  

Background:

  • Minimum HBO level of education
  • 3-6 years of relevant work experience
  • Clearly interested in IT (solutions)
  • Extensive knowledge of AD(FS), RES, VDI and SSO
  • Fluent in Dutch and English, both written and verbal
  • In possession of driving license B

Competencies:

  • Strong communicator
  • Problem ownership
  • Service oriented
  • Able to quickly change focus
  • Persistent

What do we offer you?

By operating in an exciting and dynamic environment you contribute to the (international) growth of ZIVVER ánd work on your own development. 'Let’s be great’' is our motto. This is our moment and we take it. Of course we support you. We offer you an attractive salary, fun and talented colleagues, a flexible amount of holidays and organized lunch at our handmade standing tables!

Apply?

You want to be successful and we want you to be successful. That is why we take the selection process very seriously. Our process has three rounds. During these rounds you get to know the team and perhaps we will give you some homework. We like to see you in action. For more information about this procedure, please contact Geert van Deth (geert.vandeth@zivver.com). You can apply by filling in the form below.

Acquisition is not appreciated and if you do so, we will not agree with your terms and agreements.

Fill in the form and apply